Abdulrahman Hussein is the head of cybersecurity services at Soft-Tech Consultants. He has a passion for cyber and information security, as well as for helping clients identify their security risks and determine their cybersecurity preparedness. He is a cyclist who organizes cycling events in Tanzania, as well as an active member of the Rotary Club […]
Abdulrahman Hussein – Seize Opportunities to Relate Read More »
Truly dreams do come true. The clearer, the more willing to learn (and fail) you are, well the sky’s the limit!
Entrepreneurship featuring Diana Lazier: Does money or passion do everything? Read More »
In today’s short-and-sweet episode, I talk about what to look for in your work relationships. I note that, just like other relationships, they require time, effort, and patience. I talk about the importance of going for people who share your values. I talk about what to look for in employees and I share the value
Adding Value and Hiring For Values (REPLAY 004) Read More »
Ruth Shah-Wigley is the Managing Director and Principal Consultant of ARS IURA Consultancy Service Ltd. Her experience includes the application of key international frameworks, multi-stakeholders, and civil society initiatives. She possesses a breadth of specialized expertise in human rights matters, particularly in business and human rights, as well as women’s and children’s rights. Today, Ruth
Ruth Shah-Wigley: Attitude & Adaptability Of Leaders (REPLAY 039) Read More »
As we discussed last week, there are three key steps to training and strengthening your emotional intelligence as well as the emotional intelligence of others. Step two in the journey to improving your EQ is to take a good, hard look at your ability to be emotionally empathetic toward others. According to Dr. Daniel Goleman,
EQ Is A Trainable Superpower. Here’s How – PT2 (#70) Read More »
Do you believe it is possible to increase your own emotional intelligence? Is it possible to increase the EQ of others? According to Dr. Daniel Goleman, a person’s emotional intelligence is a malleable, trainable skill – unlike your IQ. He argues that a person could even train their emotional intelligence well beyond its natural levels.
EQ Is A Trainable Superpower. Here’s How – PT1 (#69) Read More »
Sarah Majengo is a strategic communications professional with over twenty years of experience in strategy, communications, public affairs, business development, and marketing. She has delivered successful outcomes for companies by addressing strategic operational and leadership challenges for major local and international brands, helping them navigate complex market and operating environment dynamics. Passionate about developing people,
Sarah Majengo – Communication Culture Defined (#68) Read More »
The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it’s important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it’s effective. Today, I talk about how to
Make Irate Customers Happy Again Read More »
Johnny Black is the Director of EpicIT Pty Ltd where he works with leaders to facilitate the journey from strategy to measurable performance. He is a registered psychologist with experience in business development specializing in Strategy, Leadership, Organizational Development, and Performance Management. Residing on a small farm in the KZN Midlands, Johnny has helped a
Johnny Black: Good Plans vs. Good Execution (#66) Read More »
What do you perceive as superior customer service? When was the last time you entered a business and walked out thinking “Wow – they provide phenomenal customer service!” As we all know, many businesses and organizations tend to fall short when it comes to providing top-notch customer service – while for others, it seems as
6 Core Elements of Superior Customer Service (#65) Read More »
