Tenda Wema nenda zako. “Do good and be on your way.” This well-known Swahili saying is difficult to stomach; our natural tendency is to do good things with some level of expectation, and we rarely get the appreciation we feel we deserve. But in truth, somehow and in some way, we will always be rewarded. Today, […]
Legacy of A Teacher: Mwalimu Nyerere Day Special (#32) Read More »
John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has developed a complete line of learning systems and services to help organizations create a service culture, and his technology is used throughout the world. He
John Tschohl: The Loyal and the Relentless (#31) Read More »
Trust is like a mirror. You can fix it when it’s broken but you can still the cracks in the reflection. If you built trust with your employees, then there is a chance you can break it as well. But how can you regain that trust if you break it? Today, I talk about how
Mending Broken Trust (#30) Read More »
Ojiugo Ajunwa MBA, PMP, PhD, is a consultant, training facilitator, speaker, mentor, and coach with over 20 years of work experience in Information Technology, Event and Project management, process improvement and digital/social media strategy consulting. She runs a company that helps emerging, passionate business owners move from ideas to growth and profits. She has impacted
Ojiugo Ajunwa – Managing Your Time for Productivity (#29) Read More »
Do you have to be extroverted to be a good leader? You might think the answer is obviously affirmative, but the truth is not so simple. Extroverts and introverts have different strengths and weakness that play into their ability to be a leader. Today, I talk about research on the subject and what it actually
Q&A – Introvert vs Extrovert: Who’s the Better Leader? (#28) Read More »
Diana Laizer is the founder of Consumer Choice Awards Africa (formerly Tanzania Consumer Choice Awards). She has much experience working with teams and a very engaging story to tell. Today, we talk about teams, teamwork, and leading teams. We explore how we can all build support teams in our lives to build us up, support
Diana Laizer – Pursuit of Cohesiveness (#27) Read More »
Can your team say no to you? How easy is it to connect with you? Are you a source of inspiration for your team? Do you trust your team members, and do they trust you? Answering these questions and more are a way of measuring your trust value. Today, I talk about why trust is
Trust As A Leadership Metric (#26) Read More »
Abdulrahman Hussein is the head of cybersecurity services at Soft-Tech Consultants. He has a passion for cyber and information security, as well as for helping clients identify their security risks and determine their cybersecurity preparedness. He is a cyclist who organizes cycling events in Tanzania, as well as an active member of the Rotary Club
Abdulrahman Hussein – Riders Are Leaders (#25) Read More »
The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it’s important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it’s effective. Today, I talk about how to
Embracing the Irate Customer (#24) Read More »
Kevin Korgba is a Nigerian living in the UK who joins us today to discuss the I in Leadership from an African Perspective. As an advocate for real snd sustainable development in Africa, he believes that Africa’s future hinges on holistic education and transformational leadership. He also plans to embark on his Ph.D., focusing on
Kevin Korgba – The I in Leadership: The African perspective (#23) Read More »
