The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it’s important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it’s effective. Today, I talk about how to […]
Make Irate Customers Happy Again Read More »
John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has developed a complete line of learning systems and services to help organizations create a service culture, and his technology is used throughout the world. He
John Tschohl: The Loyal and the Relentless (#31) Read More »
The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it’s important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it’s effective. Today, I talk about how to
Embracing the Irate Customer (#24) Read More »
We need to act on the information given to us by customers. Positive and negative feedback presents us with opportunities to learn, grow and capitalize.
The 21st Century Business Performance Is Determined By Our Listening Culture Read More »
About 83% of customers will recommend a business they trust to others. This goes to show how much more cost-effective customer retention is compared to customer acquisition.
7 Ways To Build Trust With Your Customers Organically Read More »
The average business only hears from 4% of its dissatisfied customers. 96% of unhappy customers go into the world and speak poorly about your service to everyone who will listen. Bad news travels fast.
Want higher profits? Embrace The Irate Customer. Read More »
