John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has developed a complete line of learning systems and services to help organizations create a service culture, and his technology is used throughout the world. He […]
John Tschohl: The Loyal and the Relentless (#31) Read More »
To the incredible and brave healthcare workers who carried us through this year and the pandemic. They brave the storm at the frontline every day to help others. True leaders in their lives and an inspiration to us all! As with last year, I do want my final article to be one of hope and
We found 7 people (executives, entrepreneurs, corporate and self-employed people) to
offer their perspectives and it’s probably not what you’re expecting.
Do You Have To Be Mr. Dick To Be A Successful Leader? Read More »
We need to act on the information given to us by customers. Positive and negative feedback presents us with opportunities to learn, grow and capitalize.
The 21st Century Business Performance Is Determined By Our Listening Culture Read More »
About 83% of customers will recommend a business they trust to others. This goes to show how much more cost-effective customer retention is compared to customer acquisition.
7 Ways To Build Trust With Your Customers Organically Read More »
Customers are bombarded with messages everyday but flock to the same 1-2 brands. Businesses are relying on advertising and their staff to keep their customer base loyal. Conscious leaders however are forging more innovative ways to achieve sustainable performance using loyalty.
Leadership and Loyalty Read More »
